Sales (Livestock)

• All Livestock sales are final.
• No exchange.
• No guarantees on color accuracy for colors may slightly vary from WYSIWYG items due to your light fixtures, settings, and tank environment.
• No refund for any deaths that occurs during or after your acclimation process.
• Our prices are subject to change. 
• In rare occasions, if a coral's health is not doing good, we will not ship the coral. We will offer the customer the option to purchase or provide refund.

Sales (Drygoods)

• Hardware must be unused and come with original box, packaging and manual
• 14 day return policy
• We required original reciept
• For orders made online shipping costs are non refundable

DOA POLICY

• Photos of any DOAs must be sent to us via email within 2hr of delivery confirmation by carrier. After receiving photos we will advise what to do with the DOAs, do not discard until instructed. If DOAs are confirmed by us and photos sent within 2 hr we will issue a store credit for the total purchase price minus any shipping charges. Often we are able to replace the DOAs with the same or similar items plus shipping costs. Failure to notify us within the 2hr time period will void any guarantees. No refunds will be given, only store credit.
• All coral orders must have video of the unopened box being cut open and the unopened bag showing the DOA coral.
• We are not responsible for DOAs due to carrier delay.
• No refunds of shipping charges will be issued.
• If we are unable to replace your DOA with a comparable item we will credit your account for the full purchase price of the item as a credit on our website.
• Please ASK any questions about our DOA policy before ordering.

*DOA = Dead On Arrival